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Privacy policy

Privacy Statement

This Privacy Policy describes how Ornua Co-operative Limited and its subsidiaries (collectively, “Ornua,” “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information, including in relation to your use of any of our websites, official social media pages controlled by us and any other form of electronic communication which we use to communicate with you . This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

Types Of Information We Collect.

The following provides examples of the type of information that we may collect from you and how we use that information.

 

Context Types of Data Primary Purpose for Collection
and Use of Data
Client Information We collect the name, and contact information, of our clients and business contacts and their employees with whom we may interact. We contact our clients and business contacts to communicate with them concerning normal business administration such as projects, services, billing, and to respond to your queries.
Contact Information for Marketing We collect the name, and contact information, including email address, postal address, and other information of individuals and clients that may be interested in our products. We have an interest in marketing our products.  In addition, you may agree to receive marketing communications from us.
Cookies and first party tracking We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. We have an interest in making our website operate efficiently.
Cookies and Third Party Tracking We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. We have an interest in utilizing our website to participate in behavior-based advertising to provide you with information about products and services tailored to your interests.
Demographic Information We collect personal information, such as your age or location. We use this information to understand our users and provide tailored services.
Email Interconnectivity If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. We use this information to understand how you interact with our communications to you.
Employment If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee.  This may include, among other things, your Social Security Number.  Providing this information is required for employment. We use information about current employees to perform our obligation of employment, or the anticipation of employment with you.  In some contexts, we are also required by law to collect information about our employees.  Finally, we have an interest in using your information to have efficient staffing and work force operations.
Feedback/Support If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. We use this information to receive, and act upon, your feedback or issues.
Mailing List When you sign up for one of our mailing lists we collect your email address or postal address. We have an interest in sharing information about our products or services.
Mobile Devices We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our premises. We use this information to identify unique visitors, and to understand how users interact with us on their mobile devices.
Order Placement We collect whatever information is necessary to fulfill business orders such as your name, the company you work for, billing address, shipping address, e-mail address, phone number, banking details etc.. We use your information to provide you/your business/your employer with products or services.
Partner Promotion We collect information that you provide as part of a co-branded promotion with another company. We use this information to fulfill our promotions.
Surveys When you participate in a survey we collect information that you provide through the survey.  If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information. We use this information to understand your opinions, and collect information relevant to our organization.
Sweepstakes or contests When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected. We use your information to operate the sweepstakes.  In some contexts we are also required by law to collect information about those that enter into our sweepstakes.
Website interactions We use technology to monitor how you interact with our website. This may include which links you click on, or information you type into a form hosted on our website.  This may also include information about your device or browser. We use this information to understand how you interact with our website to better improve it, and to understand your preferences.  We also use this information to detect and prevent fraud.
Web logs We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. We use this information to monitor our networks and the visitors to our websites.  Among other things, it helps us understand which of our services is the most popular.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.

Use And Processing Of Information.

In addition to the purposes and uses described above, we use information in the following ways:

  • for internal record keeping purposes;
  • to respond to your questions and comments;
  • to provide you with information and updates in relation to our business, products and services;
  • to allow you participate in promotional and marketing activities and to refine our marketing strategies;
  • to permit you to participate in our social media activities and forums and other interactive features of a website;
  • for our business purposes, such as enhancing the presentation, content and administration of our websites, developing our business, products and services, engaging in market research, providing customer service etc.; and
  • to carry out our obligations arising from any contracts entered into between you and us.

 

Sharing Of Information.

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

  1. Affiliates and Acquisitions. We may share information with our corporate affiliates (g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
  2. Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
  3. Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
  4. Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum.  If you decide to submit information on these pages, that information may be publicly available.
  5. Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them.  Their use of your information is not governed by this privacy policy.
  6. Service Providers. We share your information with service providers. Among other things service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.

Your Choices.

You can make the following choices regarding your personal information:

  1. Access To Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.
  2. Deletion Of Your Personal Information. You may request that we delete your personal information by contacting us at the address described below.  If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
  3. Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.
  4. Promotional Emails. If at any time we actively use mailing lists or send promotional emails, we will provide you with a mechanism to ensure you are able to opt-out and cease receiving messages from us within a reasonable time period of any request.

Please address written requests and questions about your rights to dataprotection@ornua.com or call us at ‪+1 833 450 2783.

If you submit a request relating to your data, we will – depending on your request – ask for information to prove your identity such as your name, your email address, or your social media account ID. We may verify your identity by phone call or email. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will (as requested) use reasonable efforts to supply, correct or delete personal information about you in our files.

In some circumstances, certain California residents may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf.  We will require verification that you provided the authorized agent permission to make a request on your behalf.  You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.  If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:

  1. A completed Authorized Agent Designation Form (which form can be requested by contacting dataprotection@ornua.com) indicating that you have authorization to act on the consumer’s behalf.
  2. If you are a business, proof that you are registered with the Secretary of State to conduct business in California.

If we do not receive both pieces of information, the request will be denied.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Other Important Information

The following additional information relates to our privacy practices:

  • Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that we do not own.
  • We do not collect information from any person under the age of thirteen. Ornua’s websites are directed only to individuals who are permitted to share their personal information without parental consent.
  • Changes To This Privacy Policy. We may change our privacy policy and practices over time.  To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.  Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
  • Information for California Residents. California law indicates that organizations should disclose whether certain categories of information are collected, “sold” or transferred for an organization’s “business purpose” (as those terms are defined under California law).  You can find a list of the categories of information that we collect and share here. Please note that because this list is comprehensive it may refer to types of information that we share about people other than yourself. If you are a California resident and would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing please submit a written request to us using the information in the “Contact Information” section below.  We do not discriminate against California residents who exercise any of their rights described in this Privacy Policy.

Contact Information.  If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below.  We will attempt to respond to your requests and to provide you with additional privacy-related information.

Email: dataprotection@ornua.com

Mail: Ornua Co-operative Limited, Grattan House, Lower Mount Street, Dublin 2

Phone: 00 353 1 661 9599

 Effective Date: 17th November 2020

Last Update: 17th November 2020

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